Document Photography Basics | A Quick Guide to Capture Clarity
Scenario Based eLearning Experience
This instructional eLearning module is tailored for associates with the goal of acquiring fundamental photography skills. The objective is to enable them to assist individuals who lack proficiency in capturing clear and legible document images, thereby mitigating the occurrence of submissions marked as "Not in Good Order."
Audience: Phone associates eager to help participants with their document submissions.
Tools Used: Articulate Storyline 360, Adobe Photoshop, Figma, Lucid, Canva
Problem and Solution
With the increasing shift towards digital document submissions, a notable challenge arises from the limited proficiency in essential photography skills among individuals. This deficiency hinders the ability to produce documents that are both clear and legible, posing difficulties in achieving completeness. Additionally, phone representatives often lack the knowledge to effectively address these issues. Resulting in increased calls to service centers and a greater workload for back-office processors, who are required to assess each submission.
To address the challenge I suggested a scenario-based eLearning that allows associates to learn basic photography skills; specifically related to documents. In addition, scenario-based eLearning will show realistic, memorable consequences of the most common mistakes. Seeing these consequences and practicing the correct actions will help them provide assistance to ensure participants are not making those mistakes when submitting documents.
The client agreed that providing front-line associates with these tips would assist in addressing the identified challenges and agreed to proceed with the proposed solution.
Process
Following a comprehensive analysis of the primary challenges identified by the client, I consulted with the Subject Matter Expert (SME). Together, we pinpointed the prevalent issues observed in participant submissions. Leveraging my expertise in photography, I developed a set of skills deemed essential to address these challenges, with the intention of providing associates a practical toolkit for assisting participants.
I proposed an eLearning scenario centered on phone associates, focusing on providing basic photography skills, particularly in the context of document photography. This approach enables associates to observe how users generate rejected submissions, offering insights into guiding users to capture photos that can be approved on the initial attempt.
Action Map | Lucid
I worked with a Subject Matter Expert (SME) to create an action map using Lucid, outlining and clarifying the overarching goal.
Visual Mock-ups | Figma + Adobe Photoshop
Following the approval of the Action Map, I crafted a visual storyboard mock-up for the scenario-based eLearning. The color palette maintained simplicity, with teal and gray serving as the primary colors for a pleasing contrast.
Utilizing Adobe Photoshop, I generated complete custom scenes and designed the necessary custom graphics for questions. I seamlessly incorporated stock images for the introduction and our protagonist; Zoey.
Creating personalized assets through the modification of pre-existing stock photos.
The storyboard mock-up, encompassing the introduction, scenes, and prompts was crafted using Figma.
Prototype | Articulate Storyline 360
I developed the prototype using Articulate Storyline 360 by integrating the pre-designed slides from Figma into the eLearning module. The prototype encompasses an introductory section, providing an overview of the eLearning content and introducing Zoey, our protagonist. It also features the initial scenario, complete with both correct and incorrect prompts, accompanied by animations and visuals to enhance the overall learning experience.
Gathering feedback from test users and subject matter experts (SMEs) played a crucial role in ensuring that individuals without a background in photography could comprehend and effectively utilize the content. I also tackled various design issues, including the removal of "next" and "home" buttons, and the transformation of the "exit" button into a simplified "x" logo. To enhance engagement, the red dots in the storyboard were replaced with shutter icons featuring additional animations. Additionally, some of the language used in the content was simplified for a more accessible experience.
Full Development
As this project was intended to serve as a portfolio piece demonstrating my capabilities, there was no necessity to complete the remaining section of the eLearning. Further development at this stage would be redundant.
Collecting Data | xApi, Java, LRS
As this is a mockup, no data can currently be gathered. Yet, if the project were fully developed, the inclusion of xAPI could be implemented to collect data, which could then be outputted to a Learning Record Store (LRS) for analysis. A straightforward system incorporating yes/no, true/false, and scoring mechanisms could be utilized to effectively capture and assess learner interactions.
Reflection
Creating this eLearning module has given me several key insights. One aspect to explore is the utilization of Vyond, which could significantly enhance interactivity within the learning experience. Additionally, the incorporation of audio effects, like a shutter sound, has the potential to elevate overall engagement. Considering the inclusion of voice-over narration is another avenue worth exploring, given its capacity to enhance comprehension.
In terms of user experience (UX), it's crucial to acknowledge that, as a mockup, there is currently no data available from end users. To gauge effectiveness, it could be beneficial to conduct the training with a select group, allowing for a comparison against a control group.
Furthermore, implementing both pre and final quizzes would prove valuable in assessing and measuring the outcomes of the training. To support learners, a job aid could also be provided for later reference.